Frequently Asked Questions

You can chat online with one of our Customer Service Specialists or call 1-800-992-9010, and we'll be happy to assist you.

A Talbots e-Gift Card or Gift Card may be redeemed for merchandise at talbots.com, through catalogs and at any Talbots, Talbots Outlet or Clearance store in the United States and Canada.

At checkout, click on the link "Apply Gift Card" Enter the 10-digit number of your e-Gift Card and recipient Email, or enter the number from the back of your Gift Card or Merchandise Credit. On some cards, the number is hidden under a scratch off.

Call 1-800-TALBOTS (1-800-825-2687) and place your order. At checkout, give your Personal Shopper the 10-digit number and dollar amount of your e-Gift Card, or the card number and dollar amount of your Gift Card or Merchandise Credit.

Bring your e-Gift Card (after first printing it out), Gift Card or Merchandise Credit to any Talbots, Talbots Outlet or Clearance store and present it to a Sales Associate at time of purchase.

If the amount of your e-Gift Card is greater than the amount of your purchase, you will receive a Merchandise Credit for the difference. If the amount of your Gift Card is greater than the amount of your purchase, the difference will show as a balance on your Gift Card.

If the amount of your e-Gift Card or Gift Card is less than the amount of your purchase, the difference can be paid with any of the following payment methods: Talbots Credit Card, MasterCard®, VISA®, American Express®, Discover®, or Check/Money Order sent through the mail (check must be in U.S. funds drawn on a U.S. bank; Postal Money Orders must be in U.S. funds).

There are three ways to apply:

• Apply Now using our real-time online credit application. You can access Talbots Credit Card at any time by simply clicking on the link in the bottom navigation bar from anywhere on our site.
• Apply in any of our store locations.
• Apply by phone - if you reside in the USA or US territories, call toll-free 1-800-TALBOTS (1-800-825-2687).

Save 15% on your Talbots Credit Card merchandise purchase once your Talbots Credit Card application is approved.¹

¹Application and approval must occur same day to receive the offer. Valid one time only. The entire transaction amount after discount must be placed on the Talbots Credit Card. The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash.

Credit card offers are subject to credit approval.
Talbots Credit Card Accounts are issued by Comenity Bank.

• You can access Talbots Credit Card at any time by simply clicking on the link in the bottom navigation bar from anywhere on our site.
• Call one of our Customer Service Specialists:
• From the U.S., call toll free 1-800-225-8204 (TDD/TTY 1-800-695-1788).
• From Canada -- call toll free 1-800-992-9010.
• E-mail us at Talbots@service.comenity.net

For Talbots Credit Card accounts issued by Comenity Bank, payments can be mailed to:
Comenity Bank
P.O. Box 650968
Dallas, TX 75265-0968

There are three easy ways to update your information:

• By mail: enter your updated information on the back of your Talbots Credit Card statement payment slip.
• By phone: Call 1-800-225-8204 to speak with a Customer Care Specialist.
• By e-mail: E-mail us at Talbots@service.comenity.net

• As soon as your Talbots Credit Card application is approved, you immediately receive 15% off* your Talbots Credit Card purchase.
• If you apply online or by phone and are approved immediately, when you place an order at the same time, your new Talbots Credit Card number will be applied as your method of payment and you will automatically receive 15% off* that purchase.

*Discount applies to the merchandise purchase made with your Talbots Credit Card. The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash. Sales tax, and shipping and handling fees do not count toward the merchandise total and will be added. Online, discount will appear on the review page and be reflected in the item price.

Premier Talbots Credit Cardholders receive free standard shipping (arrives 3-7 business days after shipping date) on all talbots.com and catalog purchases to one shipping address within the US or Canada, when a valid Talbots Credit Card is used as method of payment. Discount will appear on the Review page in Checkout. Additional charges may apply if you choose express delivery and/or multiple shipping addresses. All applicable duties and taxes will be paid by the package recipient.

• Once you have successfully enrolled, you immediately receive 10% off* your merchandise purchase made at that time.
• If you enroll online or by phone and place an order at the same time, you will automatically receive 10% off* that purchase. The discount will be reflected in the item price.

*The offer cannot be applied toward prior purchases, gift card or e-gift card purchases or redeemed for cash. Sales tax, and shipping and handling fees do not count toward the merchandise total and will be added. Online, discount will be reflected in the item price.

The Classic Awards program is our loyalty program which entitles members to earn Style Rewards, and enjoy exclusive offers. Classic Awards consists of three participation levels:

• Classic Awards | Loyalty - The easiest, most flexible way to earn $25 Style Rewards. It's not a credit card, so you can pay any way you want. A Talbots Credit Card is not required.
• Talbots Credit Card - You'll earn Style Points faster, plus enjoy other exclusive benefits.
• Talbots Credit Premier - To become a distinguished Premier member, you must spend $1000 annually on your Talbots Credit Card. When you do, the benefits are even richer.

Click here to learn more.

Click here to compare the benefits of each participation level.

• Earn Style Points everywhere they shop Talbots - stores, catalog, online
• Receive a $25 Style Reward at 500 Style Points. Style Rewards are issued monthly.
• Receive a monthly e-newsletter filled with insider tips and special offers.
• Online account management, with 24-hour access.
• Enjoy access to exclusive offers and events.

The Classic Awards program is available only to customers residing in the United States, including U.S. Territories, and Canada.

Classic Awards Loyalty: Not a credit card, you can earn Style Rewards and pay any way you want.

• Online, enroll now in Classic Awards Loyalty. It just takes a minute to enroll once you are registered at MyTalbots.
• In our stores, pick up a brochure at the register and ask an associate to assist you.
• Call us at 1-800-TALBOTS (1-800-825-2687).

Talbots Credit Card

• Apply Now

  • Apply Now
  • Pay My Bill
  

  Apply Now & Save Today!
  

  Apply Now & Save Today!
  using our real-time online credit application.
• Apply in any of our store locations.
• Apply by phone - if you reside in the USA, or US territories, call toll-free 1-1-800-TALBOTS (1-800-825-2687).

In store, the Associate can look up your Loyalty number by phone or email at checkout. Online, simply sign into your MyTalbots account and click "Register Loyalty Card" to link your card, or create a new MyTalbots account and enter your Loyalty number during signup.

To replace a lost Classic Awards Loyalty card, please call 1-800-TALBOTS (1-800-825-2687).

No. The Classic Awards program is for individuals only. The member named on the account is the only person who can use that card.

• Online, sign in with your e-mail address and password. Click "Style Points History" under Classic Awards. Note: you must first register your card to view Style Points balance information in MyTalbots.
• Chat online. A customer service specialist is standing by to answer your questions online, in real time.
• Call toll-free from the U.S. 1-877-825-2687.
• E-mail us at Customer Service.

All Classic Awards members have rolling Style Points. Rolling Style Points means that Style Points do not expire on December 31st but are good for 12 months from the time of purchase. This gives you more time to earn $25 Style Rewards.

It's easy to track your Classic Awards Style Points: Create an online account and register your Credit Card or Classic Awards Loyalty card for online access to your Classic Awards account information. You may also chat online with a Customer Service Specialist or call us toll-free 1-877-825-2687.

The Classic Awards Birthday Bonus* is a savings opportunity valid on all Talbots merchandise purchases for one full day in our stores, through our catalog or online during the month of your birthday. Once you've registered your birth month, you'll receive an exclusive birthday greeting and offer at the beginning of your birthday month. Compare the benefits here.

*The Birthday Bonus is available only to Classic Awards members residing in the United States, including U.S. Territories, and in Canada. The Birthday program may be modified or discontinued at any time.

The Birthday bonus:

• Can be used on any Talbots merchandise purchase
• Is valid for one full day during the birthday month
• Has no cash value
• Is not transferable
• Is for promotional purposes only, without any money or other thing of value being given in exchange

Talbots Credit Cardholders will receive a birthday card via regular mail. Classic Awards Loyalty members will receive their birthday bonus via email when they opt-in to electronic communications.

All members should be sure to register their Talbots Credit Card or Classic Awards Loyalty card at myTalbots so that their Classic Awards benefits -- including birthday bonus -- populate at checkout when purchasing on talbots.com.

• Online: Enter your Classic Awards Loyalty or Talbots Credit Card number into the section titled Enter Classic Awards Number on the payment page in Checkout and click Apply. The discount will appear on the review page and be reflected in the item price
• By Phone: Let your Personal Shopper know that you have a Birthday Bonus to apply to your order.
• In Stores: Present the Birthday Bonus communication you received to your Associate at checkout.

Classic Awards members receive a $25 Style Reward every time they earn 500 Style Points. $25 Style Rewards can be used toward any future Talbots merchandise purchase of $25 or more. $25 Style Rewards are mailed each month; they will also appear in members online Classic Awards accounts as soon as they are available for use.

$25 Style Rewards are given on the basis of Style Points earned on net purchases made with a Talbots Credit Card or a Classic Awards Loyalty card. Net purchases include all Talbots merchandise, Gift Card and e-Gift Card purchases minus returned merchandise, refunds and other adjustments; net purchases also exclude taxes and shipping and handling charges.

$25 Style Rewards:

• Are valid for six months from their issuance date
• Are redeemable toward any Talbots merchandise purchase equal to or greater than $25.00 when making a purchase in stores, on Talbots.com or by phone at 1-800-TALBOTS (1-800-825-2687)
• May not be used toward payment on Talbots Credit Card account
• May not be used to purchase e-Gift Cards or Gift Cards
• Have no cash value
• Are nonrefundable
• Are not transferable

• Online: Enter your Classic Awards Loyalty or Talbots Credit Card number into the section titled Enter Classic Awards Number on the billing step in Checkout and click Add. Available $25 Rewards will be automatically applied at checkout or can be saved for later by unselecting them.
• By phone: Let your Personal Shopper know that you have $25 Style Rewards to apply to your order; they will request from you the Style Reward numbers to apply to your order.
• In Stores: Present the $25 Style Rewards you receive in the mail, to your Associate.

If you are a Talbots Credit cardholder and return an item paid for with your Talbots Credit Card, your Style Point total will be deducted by the number of Style Points originally earned on the item returned. For example, if you return an item for $50, your Style Point total will be reduced by 50 Style Points. If you are a Talbots Premier cardholder and return an item paid for with your Talbots Credit Card, your Style Point total will be deducted by the number of Style Points originally earned on the item returned. For example, if you return an item for $50, your Style Point total will be reduced by 62.5 Style Points.

Only Classic Awards Loyalty members earn Style Points on non-Talbots Credit Card purchases. If you return an item paid for with a form of payment other than a Talbots Credit Card, your Style Point total will be deducted by the number of Style Points originally earned on the item returned. For example, if you return an item for $50, your Style Point total will be reduced by 25 Style Points.

Talbots will credit the Style Reward to your customer profile. For example, if you purchased a dress for $100 and used a $25 Style Reward toward the purchase, you were billed $75 on your account. If you return the dress, Talbots will credit $75 to your original card used and provide an account balance of $25 to your customer profile to use online, in stores, or over the phone.

Yes, you can access your Talbots Credit Card Account at any time by simply clicking the Talbots Credit Card link in the bottom navigation bar from anywhere on our site.

To save time at checkout, to have fun with all the features of our site. Simplify shopping on talbots.com with these benefits:

• Store the addresses you ship to most, save and manage multiple payment methods, expedite checkout.
• Track orders and access your order history.
• Make a Wish List of favorite items. Save for later or email to others.
• Share your Voice: tell us your story, give us your insight.
• Enroll in Classic Awards Loyalty to start earning Style Points.
• Register your Talbots Credit Card in MyTalbots then pay, and manage your account online.
• Check your Classic Awards Style Points balance online.

Once you're registered with myTalbots, you can change your password, update your e-mail address and edit your saved information at any time.

Once you're registered with MyTalbots, you can change your password or e-mail address at any time. Click on MyTalbots here or on the link in the upper right-hand corner of this page. Sign in to your account by entering your e-mail address and password. Click "Sign In." Click "Edit" in the Contact Information or Password box and edit your information.

Please call us at (800) 992-9010 to delete your account.

Amazing women come in all shapes and sizes, and we offer style for every body with four size categories:

• Misses sizes 2-18
• Petite sizes 0P-16P
• Plus sizes 14W-24W
• Plus Petite sizes 14WP-22WP

We also offer Long Lengths designed for women 5'8"-6'0" in a selection of jackets and pants.

Curvy Fit pants are available for women whose waist is proportionately smaller than her hips.

And many of our shoe styles are offered in narrow and wide sizes.

Search makes it easy to find what you're looking for! After you search for an item category (sweaters, for example), you can fine-tune your search by size, color, price and more using the options shown in the left-hand menu.

Each of our stores carries a slightly different assortment of items and range of sizes for the unique needs of customers who shop in each location. All the items that you see in our catalogs are available on our website. Go online to see the largest number of items for a season, in the most colors and all sizes currently available.

Transforming tradition also means we're re-thinking shopping. Shop online, through our catalogs, and in our stores, and find the Talbots item you crave, in the size you need, quickly and seamlessly. Ask us, call, or e-mail we're here to help.

Our Misses styles are proportioned for women 5'4" -5'8" who wear sizes 2-18. Our Plus styles are designed specifically to fit and flatter women 5'4" -5'8" who wear sizes 14W-24W. Our Plus Petite styles are designed for women under 5'4" who wear sizes 14WP-22WP.

Our website is best viewed using the latest version of Microsoft Edge, Firefox, Chrome or Safari.

We offer color chips for the merchandise on our web site in order to provide you with a representation of the colors we offer. Our intention is to accurately present these colors. However, based on the merchandise fabrication as well as the display and color capabilities of your computer monitor, there may be instances when the color chip is slightly lighter or darker than the actual merchandise.

Check to make sure that JavaScript is enabled in your browser, and that your browser preferences are set to accept cookies. Both are needed to logon to your MyTalbots account.

For the best experience from your mobile phone, simply go to www.talbots.com. Our site will automatically recognize that you are viewing from a mobile device and direct you to our mobile site which is optimized for mobile phone viewing.

For the best experience from an iPad or other tablet device, simply go to www.talbots.com . You will be directed to the full website experience designed for desktop and tablet viewing.

Yes. As a company known for its quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Talbots will accept returns and exchanges of unworn, unwashed merchandise and unopened fragrance with a valid receipt within 60 days of purchase, unless defective. If you do not have a receipt, but the merchandise is still ticketed and returned within 60 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Merchandise marked as Final Sale cannot be returned or exchanged. Valid identification is required for returns and exchanges made without a receipt. Talbots stores cannot accept merchandise purchased from Talbots Outlet or Clearance stores.

Yes. As a company known for its quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, Talbots will accept returns and exchanges of unworn, unwashed merchandise with a valid receipt within 60 days of purchase, unless defective. If you do not have a receipt, but the merchandise is still ticketed and returned within 60 days of purchase, a merchandise credit will be issued for the current selling price, including all applicable discounts and promotions. Merchandise marked as Final Sale cannot be returned or exchanged. Valid identification is required for returns and exchanges made without a receipt. Talbots Outlet stores can only accept merchandise purchased from Talbots Outlet stores.

Returns and exchanges must be made within the guidelines of our return policy. Merchandise purchased online or by phone can be returned to any Talbots store. (Please note that Talbots Outlet stores can only accept merchandise purchased from Talbots Outlet Stores.)

RETURNS - ONLINE PORTAL

The return portal can be used to ship your return using USPS or prepare your return for drop off at an approved location or a Talbots store. The return portal can be used for online purchases, phone orders (with a valid email address) and orders placed through Concierge in store.

Start your return process here.

Please note that a shipping and handling fee of $8.95 will be deducted from your refund when using a pre-paid USPS label.

RETURN BY MAIL - SHIP YOUR RETURN

You may label the package yourself and ship it using the shipping provider of your choice to:

TALBOTS RETURNS
1901 EAST STATE ROAD 240
GREENCASTLE, IN 46135-7825

Please include the Return Form enclosed with your package (noting reason for return on the back), or your original store receipt. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and handling fees are non-refundable.

RETURNS - INTERNATIONAL

For our international customers - Talbots merchandise purchased through our catalog or online and shipped to an address outside of the U.S., must return the product to your local store or ship directly to the TALBOTS RETURNS address above. Please contact your local customs officials for instructions and forms prior to returning your package by mail.

Talbots Gift Cards are not returnable and cannot be redeemed or exchanged for cash or check (unless required by law) or used as a credit or for payment on a Talbots Credit Card.

For now, it’s available at select stores. If your local store offers this service, you’ll see the option to choose Curbside Pickup on the product description page and at checkout. Click here to see which stores offer Curbside Pickup.

For stores that offer this service, pickup hours are 10am - 5pm, Monday - Friday.

Your ID. That’s it!

Please call us at (800) 992-9010 if you have any questions.